Returns & Refunds
At Hylan Minerals, we are committed to your satisfaction. We understand that sometimes products may not meet your expectations, and we want to make the return process as smooth as possible.
What is your return policy?
What is your return policy?
You can return any unopened and unused Hylan Minerals product within 30 days of the purchase date for a full refund.
How do I start a return?
How do I start a return?
To initiate a return, please contact our Customer Support team by email at support@hylanminerals.com or by live chat on our website with your order number and reason for return. Our Customer Support team will provide you with a return authorization and instructions on how toship your product back to us.
How do I ship back my items for a return?
How do I ship back my items for a return?
Return shipping costs are the responsibility of the customer. Once the returned product is received and inspected, we will issue a refund to your original payment method.
What if I received a damaged product?
What if I received a damaged product?
If you receive a damaged product, please contact our Customer Support team within 7 days of receiving your order.
Please provide your order number and photos of the damaged product. We will gladly send you a replacement product free of charge.
Do you accept returns for opened or used products?
Do you accept returns for opened or used products?
We cannot accept returns or offer refunds on opened or used products due to hygiene reasons.
Do you accept returns on products I purchased through another retailer?
Do you accept returns on products I purchased through another retailer?
Products purchased through third-party retailers are subject to the retailer's return policy.
What about sale or promotional items?
What about sale or promotional items?
Sale items or promotional items may not be eligible for returns.
How long do refunds take?
How long do refunds take?
Refunds will be processed within 14 business days of receiving the returned product.
How will I receive my refund?
How will I receive my refund?
The refund will be credited to the original payment method used for the purchase.
Have additional questions?
We're here to help. Call, chat or email us! Chat and phone support are available Monday through Friday, 9 AM to 5 PM PST. If you catch us outside of business hours, we will respond within 24 hours of your inquiry.
Phone: +1 888 793 7993, Email: support @hylanminerals.com