Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@hylanminerals.com. Please note that returns will need to be sent to the following address:
Hylan Minerals
51 E. Campbell Ave.
Ste. 129-610
Campbell, CA 95008
United States
If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@hylanminerals.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- We cannot accept returns or offer refunds on opened or used products due to hygiene reasons.
- Sale items or promotional items may not be eligible for returns.
- Products purchased through third-party retailers are subject to the retailer's return policy.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@hylanminerals.com.
At Hylan Minerals, we are committed to your satisfaction. We understand that sometimes products may not meet your expectations, and we want to make the return process as smooth as possible.
Returns
- You can return any unopened and unused Hylan Minerals product within 30 days of the purchase date for a full refund.
- To initiate a return, please contact our Customer Support team at support@hylanminerals.com or start a live chat on our website with your order number and reason for return.
- Our Customer Support team will provide you with a return authorization and instructions on how to ship your product back to us.
- Return shipping costs are the responsibility of the customer.
- Once the returned product is received and inspected, we will issue a refund to your original payment method, less the restocking fee.
Damaged Products
- If you receive a damaged product, please contact our Customer Support team within 7 days of receiving your order.
- Please provide your order number and photos of the damaged product.
- We will gladly send you a replacement product free of charge.
Refunds
- Refunds will be processed within 14 business days of receiving the returned product.
- The refund will be credited to the original payment method used for the purchase.
Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to contact our Customer Support team at support@hylanminerals.com or start a live chat on our website.